What You Need to Know About Being a Residential Concierge
Are you considering your first role as a concierge or transitioning into residential concierge work from a hotel or corporate background? Read on to discover what you can expect in the day of a residential concierge, whether your skill-set ticks the right boxes and how the role is more flexible than you might think.
As a concierge for our clients residential buildings, you will act as a key point of contact for residents, guests and contractors. You will provide a welcoming and reassuring presence, be knowledgeable of the building and its procedures and be confident handling residents requests.
What’s in a day?
- Meets and greets residents, visitors and contractors at the front desk
- Manages emails and correspondence from residents and contractors
- Logs and distributes mail and parcel collections
- Liaises with contractors
- Manages building security and carries out patrols
- Keeps communal areas neat and tidy
- Experience as a concierge or in a customer service environment
- Excellent communication skills
- A customer-first approach
- A personable and professional manner
Hours are very dependent on the specific role but a clear benefit of concierge work is the flexibility that it offers.
At Abbatt, we have permanent day and night vacancies as well as temporary shifts throughout the week and weekend. Night concierge roles often follow a 4-on, 4-off pattern, while day roles fit around the regular 9-5.